Privacy Policy
Last updated: August 2026
1. Information We Collect
When you submit a support request through our contact form, we collect the following information:
- Your email address (to respond to your inquiry)
- Your doorbell brand selection (to provide targeted troubleshooting)
- Your issue description (to understand and resolve your problem)
We do not collect sensitive personal information such as your name, physical address, phone number, or payment details through this website.
2. How We Use Your Information
- To respond to your support requests within 12 hours
- To improve our troubleshooting guides and product documentation
- To identify common issues and enhance our products
3. Data Retention
Support request data is retained for up to 12 months after resolution, after which it is permanently deleted.
4. Third-Party Services
We use the following third-party services to operate this website:
- Formspree — processes our contact form submissions. Their privacy policy is available at formspree.io/privacy.
- Cloudflare — provides website hosting and security services.
These services may collect technical data (IP address, browser type) as necessary to provide their functions.
5. Cookies and Tracking
This website uses analytics to understand visitor traffic patterns. Analytics data is aggregated and does not identify individual users.
6. Your CCPA Rights
Under the California Consumer Privacy Act (CCPA), you have the right to:
- Request disclosure of the personal information we collect about you
- Request deletion of your personal information
- Opt out of the sale of your personal information (we do not sell personal information)
To exercise these rights, contact us through our contact form.
7. Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect information from children.
8. Contact Us
If you have questions about this Privacy Policy, please contact us and we will respond within 12 hours.